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Privacy Policy

At Roavo, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide while using our platform.

Last Updated: July 2026

1. Information We Collect

To provide a seamless, personalized, and secure travel experience, Roavo may collect the following categories of information:

Personal Information

Depending on the services you use, we may collect:

  • Full Name
  • Email Address
  • Mobile Phone Number
  • Date of Birth
  • Important personal dates (such as birthdays, anniversaries, or other special occasions that you voluntarily choose to share)
  • Government-issued identification details, where required by accommodation providers or applicable laws
  • Billing and invoicing information

Providing special dates is entirely optional. If you choose to share them, Roavo may use this information to send personalized greetings, exclusive promotional offers, reward points, discount coupons, or other travel-related benefits as a gesture of appreciation.

Booking and Travel Information

To facilitate your reservations and enhance your travel experience, we may collect information including:

  • Hotel or Homestay bookings
  • Adventure activity reservations
  • Destination preferences
  • Check-in and Check-out dates
  • Number of guests
  • Room preferences
  • Special requests submitted during booking
  • Booking history and travel preferences

This information enables us to provide faster bookings, personalized recommendations, and a smoother travel planning experience.

Payment Information

Payments are processed through trusted and secure third-party payment service providers. Roavo does not store your complete debit card, credit card, UPI PIN, CVV, or internet banking credentials.

Device and Technical Information

When you use our platform, we may automatically collect certain technical information, including:

  • IP Address
  • Browser Type
  • Device Type
  • Operating System
  • Application Version
  • Cookies and Similar Technologies
  • Device identifiers
  • Usage analytics and interaction data

This information helps us improve platform performance, detect fraudulent activity, diagnose technical issues, and maintain security.

Location Information

With your permission, Roavo may collect your location information to:

  • Display nearby hotels, homestays, and travel experiences
  • Recommend destinations and attractions based on your location
  • Improve search accuracy
  • Offer location-based deals and promotions

Location access is optional and can be managed through your device settings.

Feedback and Reviews

To continuously improve our services, we may invite you to provide feedback after completing a booking or using any service through Roavo. Your feedback may include:

  • Ratings and reviews
  • Comments about accommodations or activities
  • Suggestions for improvement
  • Customer support experience
  • Overall satisfaction with your booking

Your feedback helps us maintain high service standards, improve our platform, assist our travel partners in delivering better experiences, and provide more relevant recommendations for your future trips. Participation in surveys or feedback requests is always voluntary.

2. How We Use Your Information

Roavo uses your information responsibly and only for legitimate business purposes, including to:

  • Process, confirm, and manage your hotel, homestay, and adventure activity bookings.
  • Facilitate secure payments, refunds, and transaction records.
  • Provide booking confirmations, travel updates, reminders, and customer support.
  • Personalize your travel experience by recommending destinations, accommodations, and activities based on your preferences and previous bookings.
  • Send exclusive offers, loyalty rewards, promotional discounts, and special occasion benefits, including birthday or anniversary coupons where you have voluntarily shared such information.
  • Analyze customer feedback and reviews to improve our platform, enhance service quality, and help our accommodation and activity partners deliver better guest experiences.
  • Monitor platform performance, prevent fraud, detect unauthorized activity, and maintain the security of our services.
  • Conduct analytics, research, and service improvements to better understand customer needs and optimize the overall user experience.
  • Comply with applicable legal, regulatory, tax, and contractual obligations.

We use your personal information only for the purposes described in this Privacy Policy or where otherwise permitted or required by applicable law. We do not sell your personal information to third parties, nor do we use it for purposes that are incompatible with the reasons for which it was collected.